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Resync Time on 2FA Google Authenticator

Category: Knowledgebase

If you are having trouble with logging in and inputting you 2FA codes only to have it kick you back to the login screen, you may have a problem with the time synchronization on your Google Authenticat...

Defense Attorney Portal Access

Category: Discovery Portal

Review the attached document for detailed steps for defense attorneys to use the discovery portal. 

Discovery Portal Instructions for Defense Representatives

Category: Discovery Portal

The attached document contains the instructions for setting up a portal account for defense representatives and how to enable cases and access discovery.

Changing your passwords

Category: Passwords

See attached document for how to reset your password or get a new one if you forget it. 

Working with cases submitted by LE Portal

Category: LE Portal

When you receive a case from the law enforcement portal, it's important to remember a few things.  Find your portal case(s) by doing a search with the Portal Cases search under the Cases folder. Open ...

Reset - Change Password on Discovery Portal

Category: Discovery Portal

The basic process for getting a new password, if forgotten is the following:  Go to the portal and click on the Login button Click on the Request New Password tab Fill in your email address Click on t...

Portal Cases - Issues and Solutions

Category: Cases

Portal Cases – Issues and Solutions   Issue Solution A case was submitted by portal. After adding parties to the case and assigning an attorney and staff, the user tried to add a charge to the ca...

How to Edit a Case Document and Save Changes

Category: Documents

This article applies only to Word documents which have file extensions of .rtf or .docx. Basically, they are the documents that are not PDF or images.  To get started with editing a document, navigate...

Re-number Charges

Category: Charges

If you need to renumber charges do the following: Click on the Charges tab to show the Charges folder view.  Click on the Up/Down arrow icon next to the defendant's name above the counts Click on the...